BSB30120 Certificate III in Business

CRICOS Course Code: 104997G

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. Students will learn to provide technical advice and support to a team, have an understanding of safe work practices, have awareness of diversity within the workplace, juggle customer complaints, and learn to have an overall self awareness. This course is a great introduction to the foundations and the workings of a workplace, and skills acquired can be applied throughout both personal and employment environments.

Start Dates



20 Weeks



Study Weeks: 18 weeks // Supervised Study Week: 1 week // Holidays: 1 weeks

Delivery Mode


15 hrs / week


5 hrs / week

Potential Career Outcomes

Customer Service Representative // Office Administrator // Small Business Entrepreneur 


Gold Coast

Entry Requirements

Academic Entry Requirement

Students must provide evidence of successful completion of:

  • Certificate III requires a minimum of Year 10 OR a minimum of a Certificate II level qualification or higher
  • If there is no evidence of the above, the student must sit the Entrepreneur Language, Literacy and Numeracy (LLN) Test and achieve a satisfactory result


Please note: Home country evidence is accepted and must be translated


English Entry Requirement

Students must pass a minimum of one of the following English Requirements:

  • Intermediate Certificate or higher
  • Certificate IV level or higher qualification in Australia
  • IELTS 5.0
  • Entrepreneur Education English Test


Please Note: To ensure that the English test score is current, the English test must have been taken either within two years before the application is made or within two years before the grant of the visa.


Course Resource Requirements

The following resources are required to complete this course:

Computer Requirements: Students will require continual access to their own laptop computer during class and outside of class to meet distance education requirements


Please note: Students are required to purchase these items at their own expense


You may be eligible for Credit Transfers if you hold the same unit(s) from another provider. To be eligible; you must present your certified qualification at enrolment stage, together with the completed ‘Course Credit Form’. Once assessed, you will be notified of the outcome. Should your achieved units be equivalent, your CoE/course duration will be reduced according to the amount of time needed to complete the outstanding units.

Course Subjects

01. There's No I in Team

BSBCRT311 Apply critical thinking skills in a team environment

Critical thinking skills rank among the most in-demand skills for job candidates. Learn how to apply critical thinking skills to generate solutions to workplace problems in a team environment

02. Are You OK?

BSBPEF201 Support personal wellbeing in the workplace

Workplace wellbeing relates to how workers feel about themselves and their work. This unit show you how to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.

03. One Planet

BSBSUS211 Participate in sustainable work practices  

Sustainability has the power to unite staff to create a better work culture and work-life balance, and has a great impact on customers and the world. This unit will help you measure, support and find opportunities to improve the sustainability of work practices.

04. We Are the World

BSBTWK301 Use inclusive work practices      

Culture is considered to be the underlying values that direct how people behave. Learning how to recognise and interact productively with diverse groups of individuals will address concerns over cultural differences and diversity in the workplace.

05. Safety First

BSBWHS311 Assist with maintaining workplace safety

Learn how to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs

06. Talk to Me

BSBXCM301 Engage in workplace communication

Effective communication can increase employee engagement, boost workplace productivity, and drive business growth. Get the communication skills to communicate (through written, oral and nonverbal form) in the workplace.

07. It's in the Stats

BSBDAT201 Collect and record data

Collecting data allows you to store and analyze important information about your existing and potential customers. This unit will teach you how to collect and record data according to organisational policies and procedures

08. Tech Speak

BSBTEC202 Use digital technologies to communicate in a work environment

In addition to keeping employees informed, digital communication and technology enable all employees throughout an organisation to have a voice and effectively identify, select and use available methods of digital communication

09. Get it together

BSBPEF301 Organise personal work priorities

At work and in business, you have a responsibility to deliver the work expected of you, to the required standard and within the required time frames. In this unit you will learn how to establish work goals, assess and prioritise workloads and develop professional competence.


BSBOPS305 Process customer complaints

Regardless of how successful a business is or how high the quality of the product or service it provides, customer complaints are inevitable. In this unit you will learn, when things do go wrong, how your business needs to deal with complaints in a positive way and use the feedback effectively to make improvements to the business to reduce future complaints.


BSBINS302 Organise workplace information

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Without an organised information system the business becomes inefficient with potentially higher costs.

12. Cheer Squad

SIRXMKT001 Support marketing and promotional activities

Promotional strategies and marketing go hand in hand. Marketing your brand or product will include different aspects of manufacturing, promoting and selling products to the customers. In this unit you will learn how to support the implementation of marketing and promotional activities.

13. Let's Compare Calendars

BSBOPS303 Organise schedules

Learn how to manage appointments and diaries for personnel within an organisation which will involve using manual and electronic diaries, schedules and other appointment systems.

Timetable Information





Please note; timetables are subject to change.

Course Terminology

Workshop (teaching)
During this time your mentor will deliver planned training sessions which are aimed to give you the knowledge and skills required for the unit. Activities may include presentations, group work, interactive games or a range of other hands on and engaging experiences.


Collaborate (facilitated learning)
Your mentor will facilitate your learning during this time and provide guidance and assistance to complete assessment tasks that were introduced in the workshop sessions. You will work either collaboratively on projects and tasks, or complete independent research activities.

Distance Education

Canvas (Learner Management System)
Canvas is your online learning portal. Within this platform, you will be able to access your course learning materials, assessment requirements, and marked submissions. You will also be able to communicate with your Mentor within this platform, outside of timetabled hours. The system is user friendly and will help keep you on track throughout your studies.

Academic Calendars