BSB30120 Certificate III in Business
CRICOS Course Code: 104997G
This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. Students will learn to provide technical advice and support to a team, have an understanding of safe work practices, have awareness of diversity within the workplace, juggle customer complaints, and learn to have an overall self awareness. This course is a great introduction to the foundations and the workings of a workplace, and skills acquired can be applied throughout both personal and employment environments.
Study Weeks: 18 weeks // Supervised Study Week: 1 week // Holidays: 1 weeks
15 hrs / week
5 hrs / week
Academic Entry Requirement
Students must provide evidence of successful completion of:
Please note: Home country evidence is accepted and must be translated
English Entry Requirement
Students must pass a minimum of one of the following English Requirements:
Please Note: To ensure that the English test score is current, the English test must have been taken either within two years before the application is made or within two years before the grant of the visa.
Course Resource Requirements
The following resources are required to complete this course:
Computer Requirements: Students will require continual access to their own laptop computer during class and outside of class to meet distance education requirements
Please note: Students are required to purchase these items at their own expense
You may be eligible for Credit Transfers if you hold the same unit(s) from another provider. To be eligible; you must present your certified qualification at enrolment stage, together with the completed ‘Course Credit Form’. Once assessed, you will be notified of the outcome. Should your achieved units be equivalent, your CoE/course duration will be reduced according to the amount of time needed to complete the outstanding units.
BSBCRT311 Apply critical thinking skills in a team environment
Critical thinking skills rank among the most in-demand skills for job candidates. Learn how to apply critical thinking skills to generate solutions to workplace problems in a team environment
BSBPEF201 Support personal wellbeing in the workplace
Workplace wellbeing relates to how workers feel about themselves and their work. This unit show you how to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
BSBSUS211 Participate in sustainable work practices
Sustainability has the power to unite staff to create a better work culture and work-life balance, and has a great impact on customers and the world. This unit will help you measure, support and find opportunities to improve the sustainability of work practices.
BSBTWK301 Use inclusive work practices
Culture is considered to be the underlying values that direct how people behave. Learning how to recognise and interact productively with diverse groups of individuals will address concerns over cultural differences and diversity in the workplace.
BSBWHS311 Assist with maintaining workplace safety
Learn how to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs
BSBXCM301 Engage in workplace communication
Effective communication can increase employee engagement, boost workplace productivity, and drive business growth. Get the communication skills to communicate (through written, oral and nonverbal form) in the workplace.
BSBDAT201 Collect and record data
Collecting data allows you to store and analyze important information about your existing and potential customers. This unit will teach you how to collect and record data according to organisational policies and procedures
BSBTEC202 Use digital technologies to communicate in a work environment
In addition to keeping employees informed, digital communication and technology enable all employees throughout an organisation to have a voice and effectively identify, select and use available methods of digital communication
BSBPEF301 Organise personal work priorities
At work and in business, you have a responsibility to deliver the work expected of you, to the required standard and within the required time frames. In this unit you will learn how to establish work goals, assess and prioritise workloads and develop professional competence.
BSBOPS305 Process customer complaints
Regardless of how successful a business is or how high the quality of the product or service it provides, customer complaints are inevitable. In this unit you will learn, when things do go wrong, how your business needs to deal with complaints in a positive way and use the feedback effectively to make improvements to the business to reduce future complaints.
BSBINS302 Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Without an organised information system the business becomes inefficient with potentially higher costs.
SIRXMKT001 Support marketing and promotional activities
Promotional strategies and marketing go hand in hand. Marketing your brand or product will include different aspects of manufacturing, promoting and selling products to the customers. In this unit you will learn how to support the implementation of marketing and promotional activities.
BSBOPS303 Organise schedules
Learn how to manage appointments and diaries for personnel within an organisation which will involve using manual and electronic diaries, schedules and other appointment systems.
Please note; timetables are subject to change.
During this time your mentor will deliver planned training sessions which are aimed to give you the knowledge and skills required for the unit. Activities may include presentations, group work, interactive games or a range of other hands on and engaging experiences.
Collaborate (facilitated learning)
Your mentor will facilitate your learning during this time and provide guidance and assistance to complete assessment tasks that were introduced in the workshop sessions. You will work either collaboratively on projects and tasks, or complete independent research activities.
Canvas (Learner Management System)
Canvas is your online learning portal. Within this platform, you will be able to access your course learning materials, assessment requirements, and marked submissions. You will also be able to communicate with your Mentor within this platform, outside of timetabled hours. The system is user friendly and will help keep you on track throughout your studies.