BSB30115 Certificate III in Business

CRICOS Course Code: 0101418

This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. Students will learn to provide technical advice and support to a team, have an understanding of safe work practices, have awareness of diversity within the workplace, juggle customer complaints, and learn to have an overall self awareness. This course is a great introduction to the foundations and the workings of a workplace, and skills acquired can be applied throughout both personal and employment environments.

Start Dates




First intake:

6th January 2020


18 Weeks



Study Weeks: 14 weeks // Supervised Study Week: 1 week // Holidays: 3 weeks

(14 week option available case by case. Terms and conditions apply.)

Delivery Mode


15 hrs / week


5 hrs / week

Potential Career Outcomes

Customer Service Representative // Office Administrator // Small Business Entrepreneur 


Gold Coast

Entry Requirements

Academic Entry Requirement

Students must provide evidence of successful completion of:

  • Certificate III requires a minimum of Year 10 OR a minimum of a Certificate II level qualification or higher
  • If there is no evidence of the above, the student must sit the Entrepreneur Language, Literacy and Numeracy (LLN) Test and achieve a satisfactory result


Please note: Home country evidence is accepted and must be translated


English Entry Requirement

Students must pass a minimum of one of the following English Requirements:

  • Upper Intermediate Certificate or higher
  • Certificate IV level or higher qualification in Australia
  • IELTS 5.5
  • Entrepreneur Education English Test


Please Note: To ensure that the English test score is current, the English test must have been taken either within two years before the application is made or within two years before the grant of the visa.


Course Resource Requirements

The following resources are required to complete this course:

Computer Requirements: Students will require continual access to their own laptop computer during class and outside of class to meet distance education requirements


Please note: Students are required to purchase these items at their own expense


You may be eligible for Credit Transfers if you hold the same unit(s) from another provider. To be eligible; you must present your certified qualification at enrolment stage, together with the completed ‘Course Credit Form’. Once assessed, you will be notified of the outcome. Should your achieved units be equivalent, your CoE/course duration will be reduced according to the amount of time needed to complete the outstanding units.

Course Subjects

01. Know your WHS

BSBWHS307 Apply knowledge of WHS laws in the workplace

All organisations need to comply with health and safety legislation, no matter its size. This applies to all types of workplaces – office environments, outdoor work such as landscaping or transportation, and hospitality where work environments can be extremely varied. You will learn safe work practices including: identifying hazards, understanding health and safety legislation and being able to calmly respond to emergencies and incidents.

02. Respect our differences

BSBDIV301 Work effectively with diversity

People are different for many reasons, but everyone must be treated equally and with respect at all times. It is essential in any business that everyone, from the top to the bottom, recognises and respects the differences of colleagues, clients and customers, in order to maintain a healthy, collegiate and productive working environment. In this unit you will learn how to recognise, respect, respond and accommodate individual differences.

03. File it

BSBINM301 Organise workplace information    

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Without an organised information system the business becomes inefficient with potentially higher costs.

04. Don't touch

BSBADM311 Maintain business resources      

Within a business resources are needed in order for the business to function properly. The goal of an organisation is to maximise the output at the lowest possible cost by using the business resources effectively. This unit focuses on how to develop, use and maintain the resources efficiently or potentially face failure of the business.

05. Is the customer always right?

BSBCMM301 Process Customer complaints 

Regardless of how successful a business is or how high the quality of the product or service it provides, customer complaints are inevitable. In this unit you will learn, when things do go wrong, how your business needs to deal with complaints in a positive way and use the feedback effectively to make improvements to the business to reduce future complaints.

06. KISS rule please

BSBITU312 Create electronic presentations

This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms. You will learn how to create an ideal work environment that can lead you to a creative process, identify the purpose, audience and mode of the presentation to maximise your audience experience.

07. Spread the word

BSBPRO301 Recommend products and services

Research, research, research – make use of as many tools at your disposal to gain a full understanding of what your business can offer to your customers and what your industry offers as a whole. What can your customers gain from buying your products and services? Are there any unique qualities that you offer over other competitor’s products and services? What is your point of difference? These questions are important to answer for your business to be successful in recommending your products and services.

08. Plan it, write it, send it

BSBWRT301 Write simple documents

This unit will show you how to plan, draft and finalise a basic document, and how to succinctly get your message across to the intended audience. Understand your audience as this will help you to write and develop the layout of your documentation, focusing on their needs and interests.

09. Get it together

BSBWOR301 Organise personal work priorities and development

At work and in business, you have a responsibility to deliver the work expected of you, to the required standard and within the required time frames. In this unit you will learn how to establish work goals, assess and prioritise workloads and develop professional competence.

10. There's No I in Team

BSBFLM312 Contribute to team effectiveness

Learn how to work as part of a team, plan with your team to meet expected outcomes and develop team cohesion.

11. Check yourself

BSBWRK311 Develop self awareness

The aim of this unit is to allow you to improve on your self-reliance, self-esteem and confidence by developing task-management skills. You will learn to demonstrate the ability to self-reflect on personal development and acquire knowledge of self through the use of feedback from others to set goals and make plans.

12. Off site duties

BSBWOR302 Work effectively as an off site worker

The workplace is changing and evolving. Employees are not always working from the one central location, for example working from home is becoming more popular in the workforce than ever before. But this option is not for everyone, it will normally apply to individuals who are skilled operators and apply a broad range of competencies in various off-site contexts. In this unit you will learn the skills and knowledge required to negotiate and perform self-managed, self-directed and agreed work. It is a flexible employment option that meets all legal and regulatory employment requirements and presents a ‘win, win’ outcome for all parties concerned.

Timetable Information


Please note; timetables are subject to change.

Course Terminology

Workshop (teaching)

During this time your mentor will deliver planned training sessions which are aimed to give you the knowledge and skills required for the unit. Activities may include presentations, group work, interactive games or a range of other hands on and engaging experiences.


Collaborate (facilitated learning)

Your mentor will facilitate your learning during this time and provide guidance and assistance to complete assessment tasks that were introduced in the workshop sessions. You will work either collaboratively on projects and tasks, or complete independent research activities.

Distance Education

Online Course Hub (on-line learning portal)
The course hub provides you with a wide range of learning resources to guide your distance education. You will be able to access a variety of quality resources in your own time.


Facebook Group (communication and conversation group)
Your mentor will lead conversations and communicate information related to your study. You will be encouraged to share ideas and collaborate with your class peers about project work.

Academic Calendars